1. Introduction

At Progress Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services and visit our website.

2. Purpose of the Privacy Policy

This Privacy Policy aims to inform you about how Progress Agency collects, processes, and handles your personal data when you use our website. This includes any information provided through our contact form or direct communication via email.

3. Data Collection

We may collect, use, store, and transfer various types of personal data about you, including:

✓ Identity Data: Name, username or similar identifier, date of birth.
✓ Contact Data: Home address, billing address, work address, email address, and telephone numbers.
✓ Portfolio Data: Images, video links, personal information such as biography, and more.
✓ Transaction Data: Details about payments to and from you and other details of subscriptions and services you have purchased from us.

4. Use of Personal Data

We always have a lawful basis for processing personal data. Typically, we use your personal data in the following scenarios:

✓ Contractual Performance: To perform the contract we are about to enter into or have entered into with you.
✓ Communication: To respond to your emails or phone calls.
✓ Legal Compliance: To comply with legal or regulatory obligations.
✓ Legitimate Interests: When it is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override these interests.
✓ Marketing: With your consent or as allowed by law, we may use your personal data for marketing purposes. This can involve contacting you via email, phone, or mail with information and updates about our services. We ensure compliance with relevant data protection regulations and prioritize your privacy.

5. Data Protection and Storage

We take appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted to authorized personnel who have a legitimate business need and are bound by confidentiality agreements. Despite our efforts, we cannot guarantee complete security against unauthorized access or breaches. We advise you not to share your login and password details with third parties.

Your personal data may be stored, processed, and accessed by our staff, subcontractors, and third parties for the purposes described in this policy, including in locations outside our direct control. By using our services and providing personal data, you consent to its export, storage, and use as outlined in this policy, acknowledging potential variations in data protection laws across different countries.

6. Data Sharing

We will not disclose your personal data to any third parties except under specific legal circumstances. These may include situations where we are legally obligated to share certain personal data, such as during legal proceedings, compliance with court orders, or directives from government authorities.

7. Children’s Privacy

Protecting the privacy of young children is important to us. If you are under 16, please do not share any personal information on our website. We encourage parents and guardians to supervise their children’s online activities and to help enforce our Privacy Policy by instructing their children not to provide personal information on our site. If we discover that we have unintentionally collected personal information from a child under 16, we will promptly take steps to delete it.

8. Your Rights

You have the following rights concerning your personal data:

✓ Access: Request access to your personal data, including its origin, recipients, and the purpose of its processing. This allows you to receive detailed information about the personal data we hold about you and verify that we are lawfully processing it.
✓ Correction: Request the correction of your personal data that we hold. This allows you to rectify any incomplete or inaccurate information we have about you, although we may need to verify the accuracy of the updated data you provide.
✓ Deletion: Request the deletion or secure disposal of any of your personal data that we possess.
✓ Restriction: Request to restrict the processing of your personal data.
✓ Objection: Request to object to the use of your personal data by us for specific purposes. To prevent the collection of your data by Google Analytics, click on the following link to deactivate Google Analytics. An opt-out cookie will be set forthwith to ensure that your data is not collected during future visits to our website. For further details regarding the handling of user data by Google Analytics, refer to Google’s privacy policy.
✓ Data Portability: Request the transfer of your personal data, which we process automatically based on your consent or in fulfillment of a contract, to you or a third party of your choice. We will provide your personal data in a structured, commonly used, machine-readable format. Please note that if you request the direct transfer of the data to another controller, this will only occur if it is technically feasible.
✓ Complaint: Lodge a complaint with the competent supervisory authority in the event of a data protection law breach. The competent supervisory authority for data protection matters is the State Data Protection Officer of the state where our company is headquartered.

9. SSL and TLS Encryption

To protect the security and confidentiality of information you send to us, our website uses SSL or TLS encryption. This encryption method prevents unauthorized access by third parties to data transmitted through our site. You can verify an encrypted connection by checking for „https://“ in the address bar of your browser and looking for a lock icon in the browser toolbar.

10. Your Consent

By accessing our site, you consent to our collection, use, and disclosure of your personal data as described in this Privacy Policy.

11. Withdrawal of Consent

Some data processing operations are only possible with your express consent. Data submitted through our contact form will be retained until you request its deletion, withdraw your consent for storage, or until data retention is no longer necessary. You can withdraw your consent at any time by sending an informal email notification. Mandatory legal requirements, especially regarding retention periods, remain unaffected. The legality of data processing carried out until the revocation remains unaffected by the revocation.

12. International Data Transfer

Your personal data may be transferred internationally. By using our services, you consent to this transfer, acknowledging different data protection laws in other countries. We ensure that any international transfer of your personal data is compliant with applicable data protection laws.

13. Retention Periods

Personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

14. Legal Basis for Processing

We ensure that the legal basis for processing personal data, including consent and legitimate interests, complies with UAE data protection regulations.

15. Breach Notification

In the event of a data breach, we will promptly notify affected individuals and the appropriate authorities as required by law.

16. Third-Party Processors

We work with third-party processors who comply with relevant data protection laws. These third parties are bound by contractual agreements to protect your personal data.

17. Contact Information

If you have any questions about your personal data and data protection, you can contact us at info@progressagency.de or at our office: DSO IFZA, IFZA Properties, Dubai Silicon Oasis, PO Box 393532, Dubai, United Arab Emirates

18. Changes to Our Privacy Policy

Progress Agency reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we may update this privacy notice periodically.